All systems are operational

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Changes to OpenAthensLA log-in

The way you sign in to some eResources will be changing on Monday 25 January.

As part of ongoing work to move Keele systems and services to being hosted in the Cloud, Information & Digital Services will be making changes to our Library institutional authentication system, (OpenAthensLA), on Monday.

Once work is completed, when staff and students log in to eResources which use the OpenAthensLA log-in, they will need to use their Keele email address and password, rather than their five-character Keele username, to gain access.

This is the same way you log-in to systems like Office 365, including Microsoft Teams. The way you sign in to the Keele Learning Environment (KLE) will also change to this log-in system on Friday 29 January.

Some other eResources, which are not accessed through Open Athens, will remain on the username and password log-in for a short period. Information & Digital Services will then move these resources over to the email address and password log-in later this year.

If you have any issues accessing eResources after this change has been made, please contact library.eresources@keele.ac.uk

VPN Update for Windows

To protect VPN connections from a recently highlighted vulnerability in the Windows version of AnyConnect software, IDS will be updating the client on Wednesday 27 January.

You will be prompted to install this update when you next connect to the VPN. The update should only take a couple of minutes to complete.

KLE log-in change

The way you log-in to the KLE will change on Friday 29 January.

As part of ongoing work to move all Keele systems and services over to the Microsoft log-in system, Information & Digital Services will be changing the log-in method for the KLE.

From Friday 29 January you will need to use your Keele email address and password, rather than your username and password, to log-in to the system.

If you have set up Microsoft Multi-Factor Authentication, you will also be prompted to authenticate using this new method once you have logged in.

If you have any issues logging in after this change has been made, please get in touch with the IT Service Desk.

Changes to Keele People

Some changes will be made in early February to the way our HR/Payroll system, Keele People, is hosted.

From 8 February, rather than being hosted on servers managed by the University, the system will move to being hosted in the Cloud. This will help the system to run faster, as well as making it available even if connection to campus servers is lost.

To enable the move to take place, the system will be unavailable for both employee self-service and operator/admin for a week from 5pm on Friday 29 January.

This means that colleagues will be unable to access the system to carry out tasks such as booking annual leave, viewing payslips, and booking onto training workshops, amongst other things.

The only change which colleagues will notice once this move has taken place will be that the log-in method will change to the Microsoft log-in (email address and password) rather than the existing username and password log-in.

Colleagues who have Microsoft Multi-Factor Authentication enabled will also need to authenticate using this new method once the log-in has changed.

Once logged in, the system itself will look and work the same as colleagues are used to.

Past Incidents

25th January 2021

No incidents reported

24th January 2021

No incidents reported

23rd January 2021

No incidents reported

22nd January 2021

No incidents reported

21st January 2021

No incidents reported

20th January 2021

KLE - Blackboard Issues accessing KLE

Some users are having issues accessing the KLE this morning.

We are currently investigating this and will work to resolve problems asap.

Apologies for any inconvenience this is causing.

  • The Blackboard system is now stable and operational - we are identifying the fault which caused this out.