Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
IT VPN Maintenance

On Friday 7 May, the IT VPN, used by IT staff, will be unavailable in the afternoon while IDS investigates options for adding two-factor authentication to the VPN to improve security.

If IT staff need to use the VPN at this time, please connect to anyconnect2.vpn.keele.ac.uk and select the IT profile.

To prepare for this work, the IT VPN will be unavailable for a short period from 7pm on Thursday 29 April. If you are connected during this time, your connection will be interrupted.

EBSCO eBooks system upgrade

Between Friday 5 May and Friday 12 May, EBSCO eBooks will be completing a system upgrade which will affect users of this eBook service.

During this time, EBSCO users will be unable to download full eBooks to read offline from EBSCOhost but will be able to read eBooks online and download eBook chapters. Any eBooks which have been previously downloaded will also remain available.

EBSCO Mobile App users will also be unable to download full eBooks to read offline, but they will be able to like eBooks to download later, and any eBooks already downloaded will continue to be available in the app.

Library Search maintenace

Library Search will be unavailable between 10pm and 11pm on Saturday 8 May, whilst ExLibris, the system provider, carries out maintenance work.

Past Incidents

8th May 2021

No incidents reported

7th May 2021

Microsoft O365 Issues with Outlook

Microsoft are reporting some users are having issues sending from Outlook - we are awaiting further updates on this issue.

6th May 2021

No incidents reported

5th May 2021

No incidents reported

4th May 2021

No incidents reported