Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
28th May: Internet upgrade preparation works

IDS will be preparing our internet systems for upgrades on Tuesday 28th May from 6am-8.30am. During this time, the service will not be fully resilient and should be considered at risk. Please contact the IT Service Desk if you have difficulties connecting to the internet after this upgrade window.

Library Search and Alma Maintenance

Library Search and Alma will be unavailable for routine maintenance on Saturday 1st June 2024 between 10pm and Midnight.

8th June - Upgrade work in IC6, IC7 and Huxley buildings

On Saturday 8th June at 9am, Information and Digital Services will be completing upgrades in IC6 and IC7. This will mean that the network and phone services, wired and wireless will be unavailable between 9:00-9:30. For the rest of the morning you may notice some small, localised disruption in the building as infrastructure is swapped from old to new.

Work in Huxley will start at 12:30 and last for 30mins.

Following the upgrade, if your device does not connect to the network, please restart it or physically disconnect it and reconnect it. No settings or anything else need to change as part of this upgrade.

If you do still have a Mitel phone connected, please remove this and connect directly to the network socket.

If you require any further assistance, please contact the IT Service desk after the times stated above.

Past Incidents

18th June 2024

Turnitin Turnitin issues

Our suppliers are currently investigating issues with Turnitin - During this time, you may experience slowness when navigating the service, when logging in, uploading submissions, and accessing Similarity Reports.

17th June 2024

No incidents reported

16th June 2024

No incidents reported

15th June 2024

No incidents reported

14th June 2024

No incidents reported