Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

26th March 2026

University Service Desk Tool Topdesk

We're experiencing issues with our TOPDesk service desk system - our suppliers have been notified and are working on resolving the issue.

  • The issue with Topdesk has now been resolved by our suppliers, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • Maintenance
    12th March: WiFi maintenance works

    On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

    Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

    Past Incidents

    8th October 2019

    No incidents reported

    7th October 2019

    No incidents reported

    6th October 2019

    No incidents reported

    5th October 2019

    No incidents reported

    4th October 2019

    No incidents reported