Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

22nd February 2020

No incidents reported

21st February 2020

No incidents reported

20th February 2020

No incidents reported

19th February 2020

No incidents reported

18th February 2020

Turnitin Turnitin UK are currently experiencing an unexpected service disruption

Turnitin UK are currently experiencing an unexpected service disruption. Users may not be able to make submissions via Google Drive. Turnitin are investigating this issue as a priority and hope to have a resolution soon.

  • Turnitin UK are reporting that the issue is now resolved.

    • Keele People Problems with logging into Keele People

    We are currently investigating login issues with Keele People for Admin users.

  • No further reports of issues

  • We have identified an issue with one of the backend systems that caused intermittent IO requests from the front-end to become blocked.

    The service causing this has been restarted.

    We will continue to watch this issue for reoccurrences.

    • Managed Desktops Slow Student Logins on Managed Desktops

    Some students may experience issues logging into managed desktops provided by the University.

    Symptoms:

    • Slow Logins
    • Black Screens after authentication

  • No further reports of issues

  • Initial tests show that this issue is now resolved. We will continue to monitor this issue throughout the day.

  • We believe that we have identified the root cause of the issue and are currently investigating a fix.

    • 17th February 2020

    Turnitin Users of Turnitin may be unable to load Similarity Reports

    Users of Turnitin may be unable to load Similarity Reports. For live updates http://bit.ly/38CTN5o

  • We are pleased to advise that the service degradation users experienced has now been resolved.