Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

2nd April 2020

VPN Services Issues with Keele VPN

We are currently experiencing issues with our AnyConnect VPN. Users experiencing issues are advised to use vpn.keele.ac.uk instead. Details of how to change VPN are on this webpage - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Virtual-Private-Network-(VPN).aspx

You can also connect to many University systems and services remotely using the Keele App Proxy. Details of how to connect to this are here - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Keele-App-Proxy.aspx

  • The issues we were having with the VPN have now been resolved. Please continue to connect in the usual way if you need to use the VPN.

    • Keele People Keele People unavailable

    Keele People is currently unavailable due to a system error from the provider. We are working with our provider to find a resolution, but have had to take the system offline while the work is carried out.

    Apologies for any inconvenience this is causing.

  • We are continuing work to rectify issues with Keele People. Some colleagues may still be unable to access the system.

    • 1st April 2020

    No incidents reported

    31st March 2020

    No incidents reported

    30th March 2020

    No incidents reported

    29th March 2020

    No incidents reported