Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    21st June 2020

    No incidents reported

    20th June 2020

    No incidents reported

    19th June 2020

    Login issues

    We are currently having issues with logins to various university systems and are investigating the issue. Systems affected are those which use Single Sign-on, where users enter their username and password.

    Systems using the Microsoft Azure log-in system, where users enter their email address and password, are not affected.

  • The issue with logins has now been resolved. If you are still have problems please let us know - https://www.keele.ac.uk/it/contactus/

  • Systems are now working and we are monitoring the situation.

    • 18th June 2020

    No incidents reported

    17th June 2020

    No incidents reported