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About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

Learning & Student Systems

Printing

Library Systems

Email & Collaboration

Remote Connection Services

VPN Services

Performance Issues

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

Our suppliers have put a temporary work around in place which should improve VPN performance.

Maintenance

Library Search, Rialto and Alma Maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

Past Incidents

5th August 2020

No incidents reported

4th August 2020

Filestores Slow Filestores

We've had reports of slow filestores - we're monitoring the situation.

3rd August 2020

No incidents reported

2nd August 2020

No incidents reported

1st August 2020

No incidents reported