Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

  • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    20th August 2020

    G-Suite Performance Issues

    Google has reported issues with the following parts of G-Suite, which are affecting some Keele users:

    • Sending emails in Gmail
    • Recording meetings in Google Meet
    • Creating files in Google Drive
    • Posting messages in Google Hangouts
    • Adding new pages to Google Sites
    • Google Keep
    • Voice-mail issues
  • Google is now reporting these issues have been resolved.

  • Google are reporting that the Gmail service has already been restored for some users, and they expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.

  • 19th August 2020

    No incidents reported

    18th August 2020

    No incidents reported

    17th August 2020

    No incidents reported

    16th August 2020

    No incidents reported