VPN ServicesVPN issues affecting Virgin Media & O2
We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.
Our suppliers have put a temporary work around in place which should improve VPN performance.
Maintenance
Library Search, Rialto and Alma Maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 3rd October 11:00pm BST
Estimated End time: Sunday 4th October 12:59pm BST
Past Incidents
14th September 2020
No incidents reported
13th September 2020
No incidents reported
12th September 2020
No incidents reported
11th September 2020
No incidents reported
10th September 2020
VPN ServicesVPN Connectivity Issues
We are receiving reports from some users that they have been disconnected from the VPN and are unable to reconnect. We are currently investigating the issue and will provide an update shortly.
Upon further investigation the issue appears to have been external to Keele only effecting users of Virgin Media.
iOS update causing uPay app log-in issues
Our suppliers have noted that recent updates to Apple iOS have caused log-in issues with the Keele University single-sign-on process and the uPay app. You can find out more information at https://keeleacuk.sharepoint.com/sites/IDS/Shared Documents/Forms/AllItems.aspx?id=/sites/IDS/Shared Documents/Apple IOS and Upay.pdf&parent=/sites/IDS/Shared Documents
