Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    8th November 2020

    No incidents reported

    7th November 2020

    No incidents reported

    6th November 2020

    No incidents reported

    5th November 2020

    Turnitin Turnitin service disruption

    Turnitin have provided the following service alert:

    We’ve run into some issues.

    Turnitin.com, TurnitinUK.com, iThenticate, SimCheck, Similarity and Originality are currently experiencing an unexpected service disruption.

    During this time, you may find that Similarity Reports are not generating.

    Those accessing these services via an integration may also be impacted.

  • Turnitin have provided the following update:

    Turnitin.com, Turnitinuk.com, iThenticate, SimCheck, Similarity and Originality, are currently experiencing an unexpected service degradation. We believe we have resolved the issue, and we are continuing to monitor the situation.

    Users will still continue to experience slow report generation during this time, while we process the backlog of submissions.

    • 4th November 2020

    No incidents reported