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About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

  • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    13th December 2020

    No incidents reported

    12th December 2020

    No incidents reported

    11th December 2020

    Microsoft O365 O365 performance issues

    Microsoft UK have reported known issues with the following services, you may experience slowness or unable to access them. Impacted services include, but were not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center

  • These issues have now been resolved.

  • [16:35] Microsoft have released an update on this incident, which states they have identified the cause of the issues and have put measures in place to resolve them. Users should start to see a return of service.

  • 10th December 2020

    No incidents reported

    9th December 2020

    No incidents reported