Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    17th January 2021

    No incidents reported

    16th January 2021

    No incidents reported

    15th January 2021

    No incidents reported

    14th January 2021

    No incidents reported

    13th January 2021

    No incidents reported

    12th January 2021

    Microsoft O365 Issues accessing files on Teams

    We are receiving reports of some staff having issues accessing files through Microsoft Teams and SharePoint.

    We have been in touch with Microsoft about this and hope to provide an update with more information soon. Apologies for any inconvenience this is causing.

  • These issues have now been resolved

  • Microsoft have confirmed they are investigating issues with users accessing files on SharePoint online, including via Teams. They will provide a further update after 5pm.

    • Turnitin Turnitin Performance Issues

    We are receiving reports of issues with Turnitin, which are also being experienced by colleagues at other institutions.

    We have reported these issues to Turnitin, who are working to resolve them as soon as possible. Apologies for any inconvenience this is causing.

  • Turnitin have confirmed this issue is resolved

  • Turnitin has confirmed that these issues were part of wider UK network issues and weren't caused by issues at Turnitin.