Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    27th January 2021

    No incidents reported

    26th January 2021

    No incidents reported

    25th January 2021

    KLE - Blackboard PebblePad

    We experiencing issues with Keele users logging into PebblePad direct - we are currently investigating. Please log into PebblePad via the KLE for the time being.

  • These issues have now been resolved.

  • PebblePad is currently unavailable while work to repair a fault is ongoing.

    Information & Digital Services and KIITE are working with the supplier this morning (26 January) to rectify account management issues.

    We apologise for any inconvenience caused and will reinstate access as soon as possible.

    • 24th January 2021

    No incidents reported

    23rd January 2021

    No incidents reported