Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    13th March 2021

    No incidents reported

    12th March 2021

    No incidents reported

    11th March 2021

    No incidents reported

    10th March 2021

    Microsoft O365 Performance issues on O365

    Some users are experiencing delays with Microsoft Office 365 this morning. Microsoft have said they are aware of the issue which is affecting users in the UK, and are working to resolve it asap.

    Apologies for any inconvenience this is causing for our Keele users this morning.

  • Update 12:28 - Microsoft have reported that these issues were due to a third party network supplier and have now been rectified. Users should begin to see a return to normal service.

    • 9th March 2021

    uPay system unavailable

    uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

    Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

    Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

  • The uPay system should now be available again.