Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Library Search Rialto and Alma maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 27th December 2025 22:00 GMT

Estimated End time: Sunday 28th December 2025 00:00 GMT

12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

13th March 2021

No incidents reported

12th March 2021

No incidents reported

11th March 2021

No incidents reported

10th March 2021

Microsoft O365 Performance issues on O365

Some users are experiencing delays with Microsoft Office 365 this morning. Microsoft have said they are aware of the issue which is affecting users in the UK, and are working to resolve it asap.

Apologies for any inconvenience this is causing for our Keele users this morning.

  • Update 12:28 - Microsoft have reported that these issues were due to a third party network supplier and have now been rectified. Users should begin to see a return to normal service.

    • 9th March 2021

    uPay system unavailable

    uPay, the system used when for topping up and purchasing items using your Keele Card, is currently unavailable.

    Students have reported being unable to log-in to the system. Users will be unable to top up cards or use the order ahead function to order items while the system is unavailable.

    Our provider, Uniware, are investigating this issue and hope to have the system back online shortly.

  • The uPay system should now be available again.