Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    18th March 2021

    Microsoft O365 Issues with Office 365

    Microsoft have reported that it has identified a fault which will be affecting some users in Europe, including in the UK.

    Users are having issues accessing various Office 365 products as a result. We are not aware of whether this is affecting Keele users currently, but it may do.

    Apologies for any inconvenience this is causing.

    • 17th March 2021

    No incidents reported

    16th March 2021

    No incidents reported

    15th March 2021

    No incidents reported

    14th March 2021

    No incidents reported