Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    23rd March 2021

    No incidents reported

    22nd March 2021

    No incidents reported

    21st March 2021

    No incidents reported

    20th March 2021

    No incidents reported

    19th March 2021

    No incidents reported

    18th March 2021

    Microsoft O365 Issues with Office 365

    Microsoft have reported that it has identified a fault which will be affecting some users in Europe, including in the UK.

    Users are having issues accessing various Office 365 products as a result. We are not aware of whether this is affecting Keele users currently, but it may do.

    Apologies for any inconvenience this is causing.