Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

15th April 2021

No incidents reported

14th April 2021

uPay login issues

We have received reports that some users are experiencing issues accessing uPay.

This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk

    • 13th April 2021

    No incidents reported

    12th April 2021

    No incidents reported

    11th April 2021

    No incidents reported