Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

28th October 2025

Issues affecting access to some staff systems

We are currently investigating issues with access to some staff systems - our teams are working to resolve this as soon as possible.

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    19th April 2021

    No incidents reported

    18th April 2021

    No incidents reported

    17th April 2021

    No incidents reported

    16th April 2021

    WiFi WiFi issues in Barnes accommodation

    We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

    Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

    We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.

    • 15th April 2021

    No incidents reported

    14th April 2021

    uPay login issues

    We have received reports that some users are experiencing issues accessing uPay.

    This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

    We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk