Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

17th September 2021

eVision/SCIMS Evision/SCIMS Moving to the Cloud - 17th - 20th September

EVision will be unavailable from 17:00 on the Friday 17th September until 09:00 on Monday 20th September whilst upgrade work is completed.

During this time you can still upload your Keele Card Photo at https://keelecardselfservice.keele.ac.uk/

Please check https://status.keele.ac.uk/ for updates.

SITS will also be unavailable for staff during this time.

Please accept our apologies for any inconvenience.

Maintenance
SCIMS Moving to the Cloud - 17th - 20th September

EVision will be unavailable from 17:00 on the Friday 17th September until 09:00 on Monday 20th September whilst upgrade work is completed.

During this time you can still upload your Keele Card Photo at https://keelecardselfservice.keele.ac.uk/

Please check https://status.keele.ac.uk/ for updates.

SITS will also be unavailable for staff during this time.

Please accept our apologies for any inconvenience.

Keele People Security maintenance - 25 September

Keele People will be unavailable between midnight and midday on Saturday 25 September whilst routine security maintenance is carried out. This work is being completed by Midland HR, our system provider.

Student Email Access

Student Email Access - Your email is now on Outlook. This is a reminder that your Keele mailbox has now been moved to Microsoft Outlook. You now need to access your Keele emails through the Outlook Web App and/or Outlook Mobile App, rather than any other means.

Past Incidents

19th April 2021

No incidents reported

18th April 2021

No incidents reported

17th April 2021

No incidents reported

16th April 2021

WiFi WiFi issues in Barnes accommodation

We are investigating the cause of a WiFi outage which occurred unexpectedly last night in Barnes accommodation.

Some students are still experiencing issues accessing eduroam this morning, and one of our technicians is currently on site working to resolve the issue.

We apologise for any inconvenience this is causing to our students.

  • Update 09:09 - We believe this issue is now resolved. If you have any further issues please report them to the IT Service Desk.

  • Update 08:30 - This outage may also be affecting Keele Day Nursery and the Accommodation Office at Barnes.

  • 15th April 2021

    No incidents reported

    14th April 2021

    uPay login issues

    We have received reports that some users are experiencing issues accessing uPay.

    This means that users may have trouble paying for items using their Keele Cards or adding money via the app.

    We hope this issue will be resolved soon and apologise for any inconvenience caused.

  • This issue should now be resolved - if you are still experiencing issues, please try restarting your device, and if you continue having issues after this point, please contact the IT Service Desk by emailing it.service@keele.ac.uk