Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Past Incidents

    9th May 2021

    No incidents reported

    8th May 2021

    No incidents reported

    7th May 2021

    Microsoft O365 Issues with Outlook

    Microsoft are reporting some users are having issues sending from Outlook - we are awaiting further updates on this issue.

  • Update 17:56 May 12 - These issues should now be resolved, If you are still having problems please contact the IT Service Desk.

  • Microsoft are again reporting some users are having issues sending from Outlook - we are awaiting further updates on this issue.

  • Update 17:08 May 10 - These issues should now be resolved, however some users may need to clear their web browser's cookies and cache to fully resolve the issue on their device.

  • Update 12:25 10 May - Microsoft has confirmed some users are still experiencing issues with sending emails from Outlook this morning. We apologise for any inconvenience this is causing our Keele colleagues.

    • 6th May 2021

    No incidents reported

    5th May 2021

    No incidents reported