Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

9th April 2026

WiFi Intermittent connection issues with eduroam

We are currently investigating intermittent issues with connecting to eduroam - our teams are working to resolve this as soon as possible.

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 11th April 2026 11:00pm BST

Estimated End time: Sunday 12th April 2026 01:00am BST

Past Incidents

9th May 2021

No incidents reported

8th May 2021

No incidents reported

7th May 2021

Microsoft O365 Issues with Outlook

Microsoft are reporting some users are having issues sending from Outlook - we are awaiting further updates on this issue.

  • Update 17:56 May 12 - These issues should now be resolved, If you are still having problems please contact the IT Service Desk.

  • Microsoft are again reporting some users are having issues sending from Outlook - we are awaiting further updates on this issue.

  • Update 17:08 May 10 - These issues should now be resolved, however some users may need to clear their web browser's cookies and cache to fully resolve the issue on their device.

  • Update 12:25 10 May - Microsoft has confirmed some users are still experiencing issues with sending emails from Outlook this morning. We apologise for any inconvenience this is causing our Keele colleagues.

  • 6th May 2021

    No incidents reported

    5th May 2021

    No incidents reported