Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    6th June 2021

    No incidents reported

    5th June 2021

    No incidents reported

    4th June 2021

    No incidents reported

    3rd June 2021

    uPay app unavailable

    We are receiving reports of issues accessing the uPay app, which is used on campus for ordering food and drink and for topping up your Keele Card.

    We are working to get these issues resolved as soon as possible and apologise for any inconvenience this is causing.

  • 9.45pm 03/06/2020 - These issues have now been resolved.

    • 2nd June 2021

    No incidents reported

    1st June 2021

    Maillists Mailman Lists

    We're seeing issues with the old Mailman Maillists system - we're identifying the issue and hoping to resolve soon.

  • These issues are now resolved