Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    19th June 2021

    No incidents reported

    18th June 2021

    No incidents reported

    17th June 2021

    eVision/SCIMS scims.keele.ac.uk unavailable

    Users are currently unable to access scims.keele.ac.uk - we are investigating this issue and will have it resolved as soon as possible. Apologies for any inconvenience this is causing.

  • 16:04 - We believe these issues are now resolved. If you continue to have problems accessing the system, please contact the IT Service Desk.

  • 15:32 - We are continuing to see issues with access to SCIMS and eVision. We believe we have identified the cause of the issue so are now working to resolve it. Apologies again for any inconvenience this is causing.

  • We are continuing to see issues with evision, users are currently unable to access scims.keele.ac.uk - we are investigating this issue and will have it resolved as soon as possible. Apologies for any inconvenience this is causing.

  • The issue has been resolved. If you experience further issues accessing the system, please contact the IT Service Desk.

  • 10:07 - The system should now be available again, apologies again for the inconvenience. 

    • 16th June 2021

    No incidents reported

    15th June 2021

    No incidents reported