Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

30th September 2026

VPN Services VPN issues affecting Virgin Media & O2

We are aware of a VPN issue affecting users on Virgin Media & O2. Our internet provider is investigating this issue directly with Virgin Media as its affecting several universities.

  • Our suppliers have put a temporary work around in place which should improve VPN performance.

    • Maintenance
    Library Search, Rialto and Alma Maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 3rd October 11:00pm BST Estimated End time: Sunday 4th October 12:59pm BST

    Past Incidents

    19th September 2021

    No incidents reported

    18th September 2021

    No incidents reported

    17th September 2021

    eVision/SCIMS Evision/SCIMS Moving to the Cloud - 17th - 20th September

    EVision will be unavailable from 17:00 on the Friday 17th September until 09:00 on Monday 20th September whilst upgrade work is completed.

    During this time you can still upload your Keele Card Photo at https://keelecardselfservice.keele.ac.uk/

    Please check https://status.keele.ac.uk/ for updates.

    SITS will also be unavailable for staff during this time.

    Please accept our apologies for any inconvenience.

  • We're seeing some issues with the remote connections this morning to SITS - the teams are working to resolve this as soon as possible.

    • 16th September 2021

    No incidents reported

    15th September 2021

    No incidents reported