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Dear Keele University Community,
We are writing to inform you that we are currently aware of a global outage affecting Microsoft Outlook. This is a widespread incident impacting tens of thousands of users internationally, and it is currently affecting email and calendar access across the University.
As this is a global infrastructure issue being managed directly by Microsoft, we suggest monitoring the situation via external news sources for the most up-to-date information. You can follow live coverage of the outage from the BBC at: https://www.bbc.co.uk/news/live/cq5y10ge3dp3t. IT will also be updating https://status.keele.ac.uk throughout the issue.
Reporting Other IT Issues Please note that whilst we cannot expedite the resolution of this global Microsoft incident, our IT Service Desk remains fully operational to assist you with any other unrelated technical issues. You can continue to report other problems to us through the usual channels:
- Online Portal: https://servicedesk.keele.ac.uk
- Telephone: 01782 733838 (phone lines open from 08:45)
Student Services & Support If you need urgent assistance regarding wellbeing, financial support, or general student enquiries whilst email access is down, please contact the Student Services team directly:
- Telephone: 01782 734481 (phone lines open from 09:00)
Campus Safety For any immediate security concerns or emergency assistance on campus, the Campus Safety team remains available 24/7:
- Telephone: 01782 733999
Thank you for your patience and understanding whilst Microsoft works to restore normal service. We will provide further local updates as soon as the situation is resolved.
Yours sincerely,
IT Service Desk Keele University