Watching
Update 4.05pm: Microsoft are now reporting that the majority of users should have regained access to their applications, including Microsoft Outlook. There may be some delays to emails being received whilst those delayed during the outage are delivered.
Keele accounts are currently affected by a global outage of Microsoft Outlook - both students and colleagues are unable to access their Keele emails at the moment, as well as their Outlook calendars.
Our IT team are monitoring the situation, but as this is a global outage and these systems are provided directly by Microsoft, updates are also being shared by national and global news outlets.
Please note that we have seen reports of scammers trying to use this situation to hack accounts. Nobody from Keele or Microsoft will ring you and request account details - so if you receive unsolicited phone calls offering to get you back online, hang up the phone, and do not share account details with anyone.
To access your Timetable, please use the Keele App or go to https://timetabler.keele.ac.uk
If you need urgent student support, please contact Student Services directly by calling 01782 734481. You can also contact Campus Safety via the SafeZone app if on campus or by calling 01782 733999.
Although the IT team can't help resolve these issues with Microsoft products, they are still available for other IT queries, either through the online portal at https://servicedesk.keele.ac.uk or by calling 01782 733838.
You can follow live coverage of the outage from the BBC at: https://www.bbc.co.uk/news/live/cq5y10ge3dp3t. IT will also be updating https://status.keele.ac.uk throughout the issue.
Thank you for your patience and understanding whilst Microsoft works to restore normal service. We will provide further updates as soon as the situation is resolved.