Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    15th January 2022

    No incidents reported

    14th January 2022

    Keele People Keele People issue reported when using Google Chrome

    Users have reported issues with accessing parts of the People Manager area on Keele People using Google Chrome. The system provider has outlined that an update to the browser software has caused an issue in Keele People where the menu button in the People Manager area does not respond. 

    If you encounter this issue, please try accessing the People Manager area in an alternative browser, for example Microsoft Edge or Mozilla Firefox. 

    Keele People will be undergoing an upgrade on Monday 31st January, and this issue should be resolved as part of this work.

  • This issue has now been resolved as part of upgrade work completed on Monday 31 January

    • 13th January 2022

    No incidents reported

    12th January 2022

    No incidents reported

    11th January 2022

    No incidents reported