Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Past Incidents

    27th July 2022

    No incidents reported

    26th July 2022

    No incidents reported

    25th July 2022

    Keele Mobile App Keele App - Timetable not displaying

    We're experiencing issues with accessing timetables through the Keele App - the suppliers are currently investigating this. You can still access your Timetable by going to https://kle.keele.ac.uk/ and clicking on the Timetable link.

  • We believe the issue is now fully resolved. If you are still having problems please contact the IT Service Desk.

    • 24th July 2022

    No incidents reported

    23rd July 2022

    No incidents reported