Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

  • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

  • Past Incidents

    28th September 2022

    Microsoft O365 Join a Teams call from Outlook Web

    We are seeing reports of the 'Join' button missing from Outlook web calendar for Teams Calls - the work around is to join an event from the calendar tab on the Teams App.

  • The teams join button issue appears to now be resolved.

  • 27th September 2022

    No incidents reported

    26th September 2022

    No incidents reported

    25th September 2022

    No incidents reported

    24th September 2022

    No incidents reported