Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Library Search maintenance

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 6th June 2026 11:00pm BST

Estimated End time: Sunday 7th June 2026 02:00am BST

SITS Live Upgrade to v11.0

Information and Digital Services will be upgrading SITS Live to v11.0 on Monday 8th June starting at 9:00am. The system will be unavailable while the upgrade is carried out. We apologise for any inconvenience.

Past Incidents

3rd January 2025

Microsoft O365 Some users' searches may fail and provide no results in the Outlook desktop client and Outlook on the web

Some users attempting to perform searches in the Outlook desktop client and Outlook on the web may be intermittently impacted.

This is an issue on Microsoft's side which they are currently investigating.

They expect a fix by the end of January, the next update is due Friday, January 17, 2025 at 3:00 AM GMT

  • An update from Microsoft:

    "We've confirmed that our code fix to trigger our automated recover service to restart infrastructure supporting search functionality and clear errors has begun its deployment to the affected environments. We still anticipate that this should allow us to achieve full remediation by the end of January 2025, and we're monitoring its progress as we assess if this resolution can be expedited.

    Next update by: Friday, January 24, 2025 at 3:00 AM GMT"

  • 2nd January 2025

    No incidents reported

    1st January 2025

    No incidents reported

    31st December 2024

    No incidents reported

    30th December 2024

    No incidents reported