Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

8th October 2025

e-procurement eProcurement system unavailable

Our suppliers are currently investigating issues with the e-procurement system.

7th October 2025

No incidents reported

6th October 2025

Library Catalog System Performance issues with Library System/Library Search

We are currently investigating issues with the Library system including Library Search - our suppliers are working to resolve this as soon as possible.

  • The issue with the Library system/Library search is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 5th October 2025

    No incidents reported

    4th October 2025

    No incidents reported

    3rd October 2025

    Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

    Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

    Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."