Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
12th March: WiFi maintenance works

On 12th March at 4am Information & Digital Services will be patching our Wi-Fi network. This work is being carried out to secure and upgrade the Wi-Fi network. 

Work will be carried out to WiFi on campus and at Keele in Town. During this time you might notice some performance degradation but it will not be a full outage. Information & Digital Services apologise for any inconvenience this may cause.  

Past Incidents

23rd October 2025

No incidents reported

22nd October 2025

No incidents reported

21st October 2025

No incidents reported

20th October 2025

Phones IT Service Desk Call Centre unavailable

We are currently investigating issues with the IT Service Desk call centre - our teams are working to resolve this as soon as possible.

You can still contact us by Self Service, email and Live Chat - https://www.keele.ac.uk/it/contactus/

  • The issue with the IT Service Desk Call Centre is now resolved. Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • eVision/SCIMS SCIMS login issues

    We are currently investigating issues with SCIMS - our teams are working to resolve this as soon as possible.

  • The issue with SCIMS is now resolved, if you are continuing to experience issues please contact the IT Service Desk - https://www.keele.ac.uk/it/contactus/ Thank you for your patience and we apologise for the inconvenience this issue has caused.

    • 19th October 2025

    No incidents reported