We are continuing to have issues with receiving email into Topdesk which is leading to a delay in replies to support emails. Topdesk are continuing to investigate this issue.
You can still contact us or search for answers to issues by going to Self Service - https://servicedesk.keele.ac.uk/ in a web browser. When logged in you can search for an answer or contact us by clicking on the IT Tile and then the IT Service Desk Tile, selecting Report an issue or I have a question. To track any responses to your support call and add more information just click on the My Self Service tile on the main page and click My Requests.