All systems are operational

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Network maintenance - Halls of Residence: 21-24 June

IT will be updating network hardware in Halls of residence to ensure the security and reliability of our network. This work will be done in phases and out of hours to minimise disruption.

This will affect all wireless networks and anything that is physically connected to the network in the halls. Outages are likely to last between 10-15 minutes, one at the start of the upgrade and a second 5–10 minute outage during the upgrade period.

Barnes: 5am-8am Tuesday 21st June Horwood: 5am-8am Wednesday 22nd June Lindsay: 5am-8am Thursday 23rd June Oaks: 5am-8am Friday 24th June

BluQube upgrade: Friday 24th June

Our Finance system, BluQube, will be unavailable throughout the day on Friday 24th June whilst upgrade work takes place.

If you are using the system, please ensure you have saved all work and are logged out by the end of the day on Thursday 23rd.

This work will access affect access to the Oracle Green Screens, and IT account creation will need to be paused during the works.

Users will be contacted when the systems are available again.

Panopto Cloud Maintenance

On Saturday, June 25th, Panopto Cloud will be upgraded to the latest release. This upgrade will occur from 09:00 PM to 01:00 AM (next day) GMT. We expect up to 4 hours of viewer downtime beginning at the start of the maintenance window.

Affected Infrastructure Components: Website, Video playback, Search, Recording / Uploading, Processing / Encoding, Integrations

Eduroam, Visitor and Magnet WiFi upgrade 27 June

On Monday 27th June, IDS will be updating the system that manages how you login to Eduroam, Visitor and Magnet. New visitor registrations and the Magnet portal will be offline for approximately 10-15 minutes during the upgrade, however all active or currently registered devices and anyone connecting to Eduroam will still be able to login during the upgrade.

Work is being completed on Monday 27th June from 3pm until 4:30pm and is part of our ongoing maintenance and security of systems.

If you need further support with your device after this work is completed, please contact the IT Service Desk.

Wireless Network upgrades: 29th June

Information and Digital Services will be completing software upgrades on the Wireless network to maintain its security posture. Users may notice some degradation of service as wireless access points update and reboot across campus, but any outages should be limited to approximately 15 minutes. This work affects Eduroam, Visitor and Magnet networks.

Work is being completed on Wednesday 29th June from 5:00am until 9am and is part of our ongoing maintenance and security of systems.

If you need further support with your device after this work is completed, please contact the IT Service Desk.

Past Incidents

6th July 2022

No incidents reported

5th July 2022

No incidents reported

4th July 2022

No incidents reported

3rd July 2022

No incidents reported

2nd July 2022

No incidents reported