Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd May 23:00 BST Estimated End time: Saturday 3rd May 23:59 BST

Past Incidents

6th February 2020

Microsoft O365 EX202989 - Inbox won't refresh in Outlook on the web

Microsoft are experiencing issues with Outlook/Exchange Online Services - they are aware and investigating. Users of Outlook on web browser may find that they do not automatically see new emails in their inbox until they manually refresh their inbox.

  • Microsoft have confirmed that the settings change deployment has finished. Affected users will need to refresh their Outlook on the web browser page to enable these settings, which will cause the client to automatically reconnect to the server at five-minute intervals. Once this initial refresh is performed, users having this problem will see new email notifications within a maximum of five minutes after the message arrival. We're additionally working to enable enhanced telemetry logging within the service to gather information on the root cause. We expect this process to be completed within a few days

  • Microsoft has identified the root cause and hopes to have rolled out a fix by Tuesday 11th February 2020.

    "We've completed testing a solution to mitigate impact for affected users. Once implemented, this fix should allow users to receive new mail notifications without performing a page refresh. Furthermore, we’re working to enable expanded logging in a portion of the affected environment to provide additional data on the root of the problem. We’ve initiated deployment of this change throughout the affected environment, which we anticipate will complete by Tuesday, February 11, 2020."

    • 5th February 2020

    No incidents reported

    4th February 2020

    No incidents reported

    3rd February 2020

    Microsoft O365 Microsoft Teams Issues

    Microsoft are experiencing issues with the Teams Service - they are aware and investigating, this is affecting a number of institutions globally.

    https://twitter.com/MSFT365Status/status/1224336575036870656?s=20

  • Microsoft have resolved the issue.

    • Keele People Keele People Admin currently unavailable

    We are currently investigating a problem with logins to the Keele People admin system. This problem is not affecting employee self service.

  • You should now be able to login to the Keele People admin system. If you are still having any issues please contact the Service Desk.

    • 2nd February 2020

    No incidents reported