Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.

    Thank you for your patience and we apologise for the inconvenience this issue has caused.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 9th August 2025 23:00 BST Estimated End time: Sunday 10th August 2025 01:59 BST

    Past Incidents

    8th April 2020

    No incidents reported

    7th April 2020

    No incidents reported

    6th April 2020

    VPN Services Issues with Keele VPN

    We are currently experiencing issues with our AnyConnect VPN. Users experiencing issues are advised to use vpn.keele.ac.uk instead. Details of how to change VPN are on this webpage - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Virtual-Private-Network-(VPN).aspx

    You can also connect to many University systems and services remotely using the Keele App Proxy. Details of how to connect to this are here - https://keeleacuk.sharepoint.com/sites/IDSEmergencyGuidance/SitePages/Keele-App-Proxy.aspx

  • The issues we were having with the VPN have now been resolved.

    • 5th April 2020

    No incidents reported

    4th April 2020

    No incidents reported