Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd May 23:00 BST Estimated End time: Saturday 3rd May 23:59 BST

Past Incidents

16th May 2020

No incidents reported

15th May 2020

No incidents reported

14th May 2020

No incidents reported

13th May 2020

Phones Issues with inbound Calls

10:35 We are currently experiencing issues with inbound calls to University numbers not connecting through. We are working with our supplier to get this fixed as soon as possible.

  • 13:10 - These issues are now resolved and incoming calls to the University are connecting.

    Thank you for bearing with us while we worked to resolve issues.

  • 12:20 - We are continuing to work with our supplier to rectify issues with inbound calls.

    The following numbers will work:

    Campus Security - 01782 968755 Admissions - 01782 968757 IT Service Desk - 01782 968759

    • 12th May 2020

    No incidents reported