Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

4th August 2025

A number of student IT accounts are currently inaccessible.

We are currently investigating an issue affecting access to some student IT accounts.

  • Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.

    We apologise for the inconvenience and thank you for your continued patience and understanding.

    • Maintenance
    Keele People maintenance

    Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

    Colleagues will be unable to access the system during these times whilst our supplier completes the work.

    Apologies for any inconvenience this causes.

    Scheduled maintenance - Alma & Library Search

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

    Past Incidents

    24th June 2020

    No incidents reported

    23rd June 2020

    No incidents reported

    22nd June 2020

    No incidents reported

    21st June 2020

    No incidents reported

    20th June 2020

    No incidents reported

    19th June 2020

    Login issues

    We are currently having issues with logins to various university systems and are investigating the issue. Systems affected are those which use Single Sign-on, where users enter their username and password.

    Systems using the Microsoft Azure log-in system, where users enter their email address and password, are not affected.

  • The issue with logins has now been resolved. If you are still have problems please let us know - https://www.keele.ac.uk/it/contactus/

  • Systems are now working and we are monitoring the situation.