Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Keele People maintenance

Keele People will be unavailable between Friday 1st August at 7:00 PM, to Sunday 3rd August at 12:00 PM (Midday) whilst maintenance work takes place.

Colleagues will be unable to access the system during these times whilst our supplier completes the work.

Apologies for any inconvenience this causes.

Scheduled maintenance - Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 2nd August 2025 23:00 BST Estimated End time: Saturday 2nd August 2025 23:59 BST

Past Incidents

12th September 2020

No incidents reported

11th September 2020

No incidents reported

10th September 2020

VPN Services VPN Connectivity Issues

We are receiving reports from some users that they have been disconnected from the VPN and are unable to reconnect. We are currently investigating the issue and will provide an update shortly.

  • Upon further investigation the issue appears to have been external to Keele only effecting users of Virgin Media.

    • iOS update causing uPay app log-in issues

    Our suppliers have noted that recent updates to Apple iOS have caused log-in issues with the Keele University single-sign-on process and the uPay app. You can find out more information at https://keeleacuk.sharepoint.com/sites/IDS/Shared Documents/Forms/AllItems.aspx?id=/sites/IDS/Shared Documents/Apple IOS and Upay.pdf&parent=/sites/IDS/Shared Documents

    9th September 2020

    No incidents reported

    8th September 2020

    No incidents reported