Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    3rd October 2020

    No incidents reported

    2nd October 2020

    No incidents reported

    1st October 2020

    Microsoft O365 Issues with Outlook Web App

    Microsoft has reported issues some users will be experiencing when trying to access the Outlook Web App (Outlook in your browser).

    This may be affecting some Keele colleagues and preventing them from logging on to their emails. Others who are able to log on may find there is a delay in sending or receiving email.

    Microsoft are working to resolve this issue and we apologise for any inconvenience caused to our users.

  • In addition to issues with the Outlook Web App, Microsoft has also reported issues with the following:

    • Files stored in SharePoint (including in OneDrive and Teams)
    • RSVPs to meeting invites
    • Search function across Office 365 apps As well as some degradation to access to the Outlook mobile and desktop apps. They continue to investigate and work to remedy the situation. Apologies again for any inconvenience this is causing.

    • 30th September 2020

    No incidents reported

    29th September 2020

    No incidents reported