A number of student IT accounts are currently inaccessible.
We are currently investigating an issue affecting access to some student IT accounts.
Most IT accounts should now be restored, if you find you still cannot access your account it might mean that it will still need to update overnight. If you still cannot access the account by 9am on Tuesday please let us know.
Thank you for your patience and we apologise for the inconvenience this issue has caused.
Our Teams are working on restoring access to affected student accounts and accounts are starting to become available again, if you are still unable to access your account please continue to try throughout the day. A further update will be provided when all accounts are available again.
We apologise for the inconvenience and thank you for your continued patience and understanding.
Maintenance
Scheduled maintenance - Alma & Library Search
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 9th August 2025 23:00 BST
Estimated End time: Sunday 10th August 2025 01:59 BST
Past Incidents
24th October 2020
No incidents reported
23rd October 2020
No incidents reported
22nd October 2020
No incidents reported
21st October 2020
No incidents reported
20th October 2020
TurnitinTurnitin.com and Turnitinuk.com inaccessible
Users accessing turnitin.com or turnitinuk.com may not be able to access these services, Turnitin are investigating.
Turnitin are now reporting the problem is now fully resolved, if you are still having problems please contact the IT service Desk:
Due to an unexpected service outage, Turnitin, TurnitinUK and integrations users may have not been able to access the service, experienced slowness and extended report generation times. We are pleased to advise that service has been restored.
We encountered a disruption between the following times:
PDT Oct 20 06:40 - Oct 20 10:30
BST Oct 20 14:40 - Oct 20 18:30
AEDT Oct 21 00:40 - Oct 21 04:30
Please accept our apologies if you were impacted by today’s disruption.
Turnitin believe the main issue affecting users logging into the service has been resolved. Users may experience slowness while using the service as the system recovers. Please accept our apologies for any inconvenience caused.
