Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    25th October 2020

    No incidents reported

    24th October 2020

    No incidents reported

    23rd October 2020

    No incidents reported

    22nd October 2020

    No incidents reported

    21st October 2020

    No incidents reported

    20th October 2020

    Turnitin Turnitin.com and Turnitinuk.com inaccessible

    Users accessing turnitin.com or turnitinuk.com may not be able to access these services, Turnitin are investigating.

  • Turnitin are now reporting the problem is now fully resolved, if you are still having problems please contact the IT service Desk:

    Due to an unexpected service outage, Turnitin, TurnitinUK and integrations users may have not been able to access the service, experienced slowness and extended report generation times. We are pleased to advise that service has been restored.

    We encountered a disruption between the following times:

    PDT Oct 20 06:40 - Oct 20 10:30 BST Oct 20 14:40 - Oct 20 18:30 AEDT Oct 21 00:40 - Oct 21 04:30

    Please accept our apologies if you were impacted by today’s disruption.

  • Turnitin believe the main issue affecting users logging into the service has been resolved. Users may experience slowness while using the service as the system recovers. Please accept our apologies for any inconvenience caused.