Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    14th December 2020

    GSuite/Google Mail Issues - Student Email

    We are seeing issues with the Google Suite - affecting email, drive, calendar and logins. Google are aware and we are awaiting further information.

  • These issues have now been resolved.

    • 13th December 2020

    No incidents reported

    12th December 2020

    No incidents reported

    11th December 2020

    Microsoft O365 O365 performance issues

    Microsoft UK have reported known issues with the following services, you may experience slowness or unable to access them. Impacted services include, but were not limited to: SharePoint Online OneDrive for Business Microsoft Teams Microsoft 365 admin center

  • These issues have now been resolved.

  • [16:35] Microsoft have released an update on this incident, which states they have identified the cause of the issues and have put measures in place to resolve them. Users should start to see a return of service.

    • 10th December 2020

    No incidents reported