Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
23-29 April: Parabilis downtime

In order to update Parabilis with new finance codes, the system will be taken offline between the end of play on Tuesday 23rd April and Monday 29th April.

You will be unable to create any new baskets on Parabilis after 5pm on Tuesday 23rd April. The system will be available again for new baskets to be raised from Monday 29th April, and baskets should then be raised using new finance codes (see link below). Any baskets raised using old codes will be rejected.

View new finance codes - https://ssrs.kis.keele.ac.uk/Reports/report/Financial%20Reports/Bluqube%20Finance%20Codes

Invoices will need to be fully processed and receipted by the end of play on Friday 19th April to be paid w/c 22nd April. Any invoices approved after this date will not be paid until after the system upgrade is complete. You may continue to use Oracle Green Screens to raise sales invoices until 23rd April. Sales invoices should then be raised in BluQube from Monday 29th April when the system is launched. Invoices can be raised in BluQube by trained staff in your area or by your management accountants.

Library Search and Alma Maintenance

Library Search and Alma will be unavailable for routine maintenance on Saturday 4th May 2024 between 11pm and Midnight.

Past Incidents

25th January 2021

KLE - Blackboard PebblePad

We experiencing issues with Keele users logging into PebblePad direct - we are currently investigating. Please log into PebblePad via the KLE for the time being.

  • These issues have now been resolved.

  • PebblePad is currently unavailable while work to repair a fault is ongoing.

    Information & Digital Services and KIITE are working with the supplier this morning (26 January) to rectify account management issues.

    We apologise for any inconvenience caused and will reinstate access as soon as possible.

    • 24th January 2021

    No incidents reported

    23rd January 2021

    No incidents reported

    22nd January 2021

    No incidents reported

    21st January 2021

    No incidents reported

    20th January 2021

    KLE - Blackboard Issues accessing KLE

    Some users are having issues accessing the KLE this morning.

    We are currently investigating this and will work to resolve problems asap.

    Apologies for any inconvenience this is causing.

  • The Blackboard system is now stable and operational - we are identifying the fault which caused this out.