Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    21st August 2021

    No incidents reported

    20th August 2021

    TOPDesk

    We're experiencing issues with our TOPDesk service desk system - the suppliers have been notified and working on a fix.

  • Normal services have resumed.

  • TOPDesk is still down this morning, our supplier is investigating and we will update shortly. Apologies for the inconvenience.

    • VPN Services VPN connections issues

    We are currently experiencing connection issues with the VPN. We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • Normal service has resumed.

  • We have been informed that Sky appears to have now resolved the problem.

  • We are aware this is affecting Sky Broadband due to a network fault their end. Please keep an eye on the status dashboard for updates.

    • 19th August 2021

    No incidents reported

    18th August 2021

    No incidents reported

    17th August 2021

    Filestores Issues with Shared Network Drives

    12:14 17/08/2021 We are currently experiencing performance issues with the shared network drives - Z: P: K:

    We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • This issue has now been resolved

  • 13:10 We are beginning to see a return to service - apologies again for any inconvenience these issues caused for our colleagues

    • eVision/SCIMS eVision/SCIMS

    11:53 17/08/2021 We are seeing some performance issues with eVision & SITS this morning - teams are working to try and mitigate issues, but please try again if you receive an error.

    13:10 17/08/2021 We are beginning to see a return to service, apologies for any inconvenience this has caused.

  • This issue has now been resolved