Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 10th May 23:00 BST Estimated End time: Saturday 10th May 00:00 BST

Past Incidents

21st August 2021

No incidents reported

20th August 2021

TOPDesk

We're experiencing issues with our TOPDesk service desk system - the suppliers have been notified and working on a fix.

  • Normal services have resumed.

  • TOPDesk is still down this morning, our supplier is investigating and we will update shortly. Apologies for the inconvenience.

    • VPN Services VPN connections issues

    We are currently experiencing connection issues with the VPN. We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • Normal service has resumed.

  • We have been informed that Sky appears to have now resolved the problem.

  • We are aware this is affecting Sky Broadband due to a network fault their end. Please keep an eye on the status dashboard for updates.

    • 19th August 2021

    No incidents reported

    18th August 2021

    No incidents reported

    17th August 2021

    Filestores Issues with Shared Network Drives

    12:14 17/08/2021 We are currently experiencing performance issues with the shared network drives - Z: P: K:

    We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • This issue has now been resolved

  • 13:10 We are beginning to see a return to service - apologies again for any inconvenience these issues caused for our colleagues

    • eVision/SCIMS eVision/SCIMS

    11:53 17/08/2021 We are seeing some performance issues with eVision & SITS this morning - teams are working to try and mitigate issues, but please try again if you receive an error.

    13:10 17/08/2021 We are beginning to see a return to service, apologies for any inconvenience this has caused.

  • This issue has now been resolved