Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
KLE Maintenance

Our suppliers will be carrying out maintenance to the KLE from 13:00 on Friday 12th September to 01:00 on Saturday 13th September. During this time there could be times when the KLE is unavailable.

Past Incidents

25th August 2021

No incidents reported

24th August 2021

University Service Desk Tool TOPDesk Partial Outages

We are seeing issues with TOPDesk at the moment, there may be a delay in response to your enquiry. TOPDesk are working to resolve the issue as soon as possible.

23rd August 2021

No incidents reported

22nd August 2021

No incidents reported

21st August 2021

No incidents reported

20th August 2021

TOPDesk

We're experiencing issues with our TOPDesk service desk system - the suppliers have been notified and working on a fix.

  • Normal services have resumed.

  • TOPDesk is still down this morning, our supplier is investigating and we will update shortly. Apologies for the inconvenience.

  • VPN Services VPN connections issues

    We are currently experiencing connection issues with the VPN. We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • Normal service has resumed.

  • We have been informed that Sky appears to have now resolved the problem.

  • We are aware this is affecting Sky Broadband due to a network fault their end. Please keep an eye on the status dashboard for updates.