Some systems are experiencing issues

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https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    24th August 2021

    University Service Desk Tool TOPDesk Partial Outages

    We are seeing issues with TOPDesk at the moment, there may be a delay in response to your enquiry. TOPDesk are working to resolve the issue as soon as possible.

    23rd August 2021

    No incidents reported

    22nd August 2021

    No incidents reported

    21st August 2021

    No incidents reported

    20th August 2021

    TOPDesk

    We're experiencing issues with our TOPDesk service desk system - the suppliers have been notified and working on a fix.

  • Normal services have resumed.

  • TOPDesk is still down this morning, our supplier is investigating and we will update shortly. Apologies for the inconvenience.

    • VPN Services VPN connections issues

    We are currently experiencing connection issues with the VPN. We are working to resolve these issues as soon as possible and apologise for any inconvenience this is causing our colleagues.

  • Normal service has resumed.

  • We have been informed that Sky appears to have now resolved the problem.

  • We are aware this is affecting Sky Broadband due to a network fault their end. Please keep an eye on the status dashboard for updates.