Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    21st September 2021

    No incidents reported

    20th September 2021

    No incidents reported

    19th September 2021

    No incidents reported

    18th September 2021

    No incidents reported

    17th September 2021

    eVision/SCIMS Evision/SCIMS Moving to the Cloud - 17th - 20th September

    EVision will be unavailable from 17:00 on the Friday 17th September until 09:00 on Monday 20th September whilst upgrade work is completed.

    During this time you can still upload your Keele Card Photo at https://keelecardselfservice.keele.ac.uk/

    Please check https://status.keele.ac.uk/ for updates.

    SITS will also be unavailable for staff during this time.

    Please accept our apologies for any inconvenience.

  • We're seeing some issues with the remote connections this morning to SITS - the teams are working to resolve this as soon as possible.