Microsoft O365Some users may not see auto-complete suggestions when searching in Outlook on the web
Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.
Please await further updates from Microsoft for an overall solution.
From Microsoft: "A recent service update contained a code regression that caused impact.
We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."
1st October 2025
Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk
There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.
The issue with the FMHS timetables has now been resolved.
Maintenance
Library Search Rialto and Alma maintenance
Upcoming scheduled maintenance for Library Search, Rialto and Alma:
Estimated Start time: Saturday 1st November 2025 22:00 GMT
Estimated End time: Saturday 1st November 2025 23:00 GMT
Past Incidents
20th November 2021
No incidents reported
19th November 2021
Managed DesktopsManaged Desktop Login Issues
We are receiving reports that some users are unable to login to their managed desktops and see a black screen with white cursor.
We are currently investigating this issue and will provide an update as soon as more information is available.
We have now identified and resolved this issue. Some computers were unable to boot to their operating system due to a configuration change made within one of our management systems. This change has been rolled back and computers have now started to boot correctly.
If your computer is still showing a black screen, please restart it before contacting the IT Service Desk for further assistance.
