Some systems are experiencing issues

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Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    13th February 2022

    No incidents reported

    12th February 2022

    No incidents reported

    11th February 2022

    No incidents reported

    10th February 2022

    CMS timeout issues

    We are currently looking into ongoing issues with the CMS (Terminal 4), used for updating information on the Keele web pages and staff intranet. The system is experiencing intermittent issues with timing out on users.

  • We believe this problem is now fixed.

    • 9th February 2022

    No incidents reported

    8th February 2022

    Turnitin Turnitin Issues

    We are currently investigating an issue with Turnitin and will provide an update as soon as more information is available.

  • Turnitin has now resolved the issue. If you are still having problems accessing Turnitin please contact the IT Service Desk.