Some systems are experiencing issues

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https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Past Incidents

    13th September 2022

    No incidents reported

    12th September 2022

    No incidents reported

    11th September 2022

    No incidents reported

    10th September 2022

    No incidents reported

    9th September 2022

    No incidents reported

    8th September 2022

    Keele People Keele People

    We're currently experiencing issues with Keele People - our suppliers are currently investigating this.

  • We believe the issue is now resolved.

    If you are still having problems please contact the IT Service Desk.

  • Our supplier has identified the root cause of the service outage and is working to resolve the problem. Service is expected to be restored later today.

  • We're currently experiencing issues with Keele People again - our suppliers are continuing to work on resolving this.

  • We believe the issue is now resolved. If you are still having problems please contact the IT Service Desk.