Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

University Network

Finance & HR

Learning & Student Systems

KLE - Blackboard

Operational

eVision/SCIMS

Operational

Training Portal

Operational

Keele Mobile App

Operational

Turnitin

Operational

Playback Lecture Capture

Operational

JupyterHub

Operational

Attendance System

Operational

My Keele Journey

Performance Issues

Timetable

Operational

Printing

Library Systems

Email & Collaboration

Remote Connection Services

University Service Desk

Virtual Desktop Infrastructure (VDI)

Stickied Incidents

11th October 2024

My Keele Journey Login issues with My Keele Journey

Our suppliers are currently investigating login issues with My Keele Journey.

Maintenance

Alma & Library Search

Upcoming scheduled maintenance for Library Search and Alma this weekend:

Estimated Start time: Saturday 9th November 2024 23:00 GMT Estimated End time: Saturday 9th November 2024 23:59 GMT

Past Incidents

28th January 2023

No incidents reported

27th January 2023

Attendance System Issues with Checking in from the App

We are currently investigating an issue related to checking in on the App.

The issues with viewing timetables and checking into classes are now resolved. Apologies for any inconvenience caused.

We apologise for the continued issues around checking in. Our support teams are continuing to work on resolving this issue.

26th January 2023

No incidents reported

25th January 2023

Microsoft O365 O365 Issues

There are on-going worldwide issues currently with O365 - Microsoft are currently investigating. Microsoft has notified us that the following services are being impacted, which large numbers of users are unable to access: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph

We believe systems are back to normal for Keele users on O365 - if you experience further issues, please contact the IT Service Desk.

Microsoft has rolled back a configuration change on their network and is monitoring the situation.

Microsoft has identified the root cause of the issues experienced and is working to resolve this ASAP.

We are seeing some services for O365 now returning for Keele users, if you are unable to access a service, please try again. We'll keep updating as and when we know more.

24th January 2023

No incidents reported