Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Stickied Incidents

3rd October 2025

Microsoft O365 Some users may not see auto-complete suggestions when searching in Outlook on the web

Users may not see auto-complete suggestions when searching in Outlook on the web. Users may also not see expected results when searching with keywords. As a workaround, suggestions are working on the Outlook mobile application.

Please await further updates from Microsoft for an overall solution.

  • From Microsoft: "A recent service update contained a code regression that caused impact.

    We've confirmed after testing and monitoring with a subset of affected users that the impact is remediated."

    • 1st October 2025

    Issue with FMHS timetables displaying up to date timetables on MyTimetable.keele.ac.uk

    There is currently an issue with FMHS timetables displaying up to date timetables on mytimetable.keele.ac.uk. Your timetable on the Keele App remains correct and up-to-date, we have raised the issue with our supplier but in the meantime please use the Keele App as a reliable source of timetable data.

  • The issue with the FMHS timetables has now been resolved.

    • Maintenance
    Library Search Rialto and Alma maintenance

    Upcoming scheduled maintenance for Library Search, Rialto and Alma:

    Estimated Start time: Saturday 1st November 2025 22:00 GMT

    Estimated End time: Saturday 1st November 2025 23:00 GMT

    Past Incidents

    29th January 2023

    No incidents reported

    28th January 2023

    No incidents reported

    27th January 2023

    Attendance System Issues with Checking in from the App

    We are currently investigating an issue related to checking in on the App.

  • The issues with viewing timetables and checking into classes are now resolved. Apologies for any inconvenience caused.

  • We apologise for the continued issues around checking in. Our support teams are continuing to work on resolving this issue.

    • 26th January 2023

    No incidents reported

    25th January 2023

    Microsoft O365 O365 Issues

    There are on-going worldwide issues currently with O365 - Microsoft are currently investigating. Microsoft has notified us that the following services are being impacted, which large numbers of users are unable to access: -Microsoft Teams -Exchange Online -Outlook -SharePoint Online -OneDrive for Business -Microsoft Graph

  • We believe systems are back to normal for Keele users on O365 - if you experience further issues, please contact the IT Service Desk.

  • Microsoft has rolled back a configuration change on their network and is monitoring the situation.

  • Microsoft has identified the root cause of the issues experienced and is working to resolve this ASAP.

  • We are seeing some services for O365 now returning for Keele users, if you are unable to access a service, please try again. We'll keep updating as and when we know more.