Some systems are experiencing issues

About This Site

https://www.keele.ac.uk/it/contactus/

Maintenance
Procurement System Maintenance

The procurement system will be unavailable from 8am until approximately 5pm on Saturday 22nd February due to maintenance.

31st March-4th April: Networks maintenance

IDS will be completing essential security work to network equipment throughout this week. Works will take place between 6am and 8am each morning in buildings across campus. A short outage on the wired and wireless network will occur while the work is being completed, which will last approximately five minutes. Please contact the IT Service Desk if you need further support after these works. 

Alma & Library Search

Upcoming scheduled maintenance for Library Search, Rialto and Alma:

Estimated Start time: Saturday 3rd May 23:00 BST Estimated End time: Saturday 3rd May 23:59 BST

Past Incidents

1st May 2024

No incidents reported

30th April 2024

My Keele Journey My Keele Journey Unavailable

We are currently investigating issues with My Keele Journey - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with My Keele Journey is now resolved, if you are still having problems please contact the IT Service Desk.

    • 29th April 2024

    Students unable to check-in and view the Timetable on the App

    We are currently investigating issues with accessing the timetable and checking into classes on the Keele app - teams are working to resolve this as soon as possible. You can still access your timetable by going to mytimetable.keele.ac.uk in a web browser.

    if you were unable to check-in due to these issues, please create an absence request using the My Absences tile using the Absence type of 'Present - Unable to check-in with device

    Our apologies for any inconvenience caused.

  • The issue with check-in and viewing timetables on the Keele App is now resolved, if you are still having problems please contact the IT Service Desk.

    • Student Printing unavailable

    We are currently investigating issues with student printers - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with student printing is now resolved, if you are still having problems printing please contact the IT Service Desk.

    • Filestores Network drive issues

    We are currently investigating issues with the network/filestores/z:drives - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

  • We are still seeing some issues with network/filestores/z:drives - teams are continuing to work to resolve this as soon as possible. Our apologies for any inconvenience caused.

  • The issue with the network/filestores/z:drives is now resolved, if you are still having problems please restart your device in the first instance. If you are still then unable to access the drive please contact the IT Service Desk.

    • 28th April 2024

    No incidents reported

    27th April 2024

    Network Connectivity Issues

    We are currently investigating network connectivity issues on campus - teams are working to resolve this as soon as possible. Our apologies for any inconvenience caused. Please check back here for updates.

  • The network problems have now been resolved. We apologise for any inconvenience this may have caused. Should you continue to encounter issues, please restart your device and reconnect to the network.

  • Students should now be able to connect devices to eduroam. Should you continue to encounter issues connecting, please restart your device and reconnect to the eduroam network.

    We are continuing to work on fully restoring the network and will provide a further update when this is resolved.

  • Our Teams are continuing to work on resolving the network connectivity issues on campus, we will continue to provide updates on the status of this outage.